WEBSITE AND STORE PRIVACY NOTICE
Wiley Chandler Media LLC and its affiliates (collectively, ” Wiley Chandler”) respect your concerns about privacy. This Privacy Notice applies to personal information we collect (i) on this website, (ii) at Wiley Chandler performances, Wiley Chandler Online store purchases (included digital downloading services) (collectively, the “Stores”), and (iii) through the other channels described below. Wiley Chandler is responsible for this website.The Privacy Notice describes the types of personal information we collect on this site, during performance dates, and in other ways discussed below, how we may use that information and with whom we may share it. The notice also describes the measures we take to protect the security of the personal information. We also tell you how you can reach us to ask us to (i) access, change or not use the personal information you have provided to us, (ii) withdraw any consent you previously provided to us, (iii) tell us to refrain from communicating with you about our products or services, and (iv) answer any questions you may have about our privacy practices.Information We Collect and How We Use ItIndividuals may choose to provide personal information (such as name, contact details and payment information) through this website, in our Stores and through the other channels described below. Here are the ways you may provide the information and the types of information you may submit. We also tell you how we may use the information.Our WebsiteShoppingYou may be able to purchase Wiley Chandler products and gift cards on this website. To process your purchase, we ask for information such as your name, billing and shipping address, telephone number, email address and payment card information. We use this information to process your purchase, confirm your order and deliver the items to you. If you give us permission, we also may use your contact information to communicate with you about our products, services and promotions.If you purchase an item or gift card on this site or ask us to deliver your purchase to someone else, we ask for the recipient’s name, postal address and email address. We use this information to send the gift card or item to the recipient. If you ask us to do so, we also may use this information to notify the recipient of your gift before it arrives.My AccountYou may be able to register to create an account on this website. To do so, we ask for information such as your name and email address. You also may provide your age and gender.Through the “my account” feature, you can store billing and shipping information so you won’t have to enter it again when you make another purchase on this site. You also can store payment card information and details of your past purchases. In addition, you can save your credit card information on your account for faster checkout. To use this feature, we ask you to provide your credit card information and the corresponding billing address.You can also use the “my account” feature to create a wish list of products you want and share your list by email with friends and family. If you choose to share your list, we ask for your name and email address and the recipient’s email address. This information is used only to email your list to your desired recipients.You can create and save an address book on your account. You can delete entries in the address book at any time. We will not use or disclose the information you delete from your address book.Surveys, Sweepstakes and PromotionsOn this website, you may be able to participate in surveys, sweepstakes and other promotions. If you choose to participate in these promotions, we may ask you for information such as your name, email address, postal address and telephone number. We use the information you provide to administer our contests, sweepstakes and other promotions. We also may use the information to communicate with you about our products, services and promotions, but only if you have given us your consent to do so.Electronic NewslettersYou may be able to sign up on this site to receive electronic newsletters and promotional emails from Wiley Chandler, including new ideas, special offers and event information. To sign up, we may ask you for information such as your name, email address, postal address, telephone number, age, gender, shopping preferences and email preferences. We use this information to send you communications about our products and services, invitations to specials sales and events at Stores located near you, and notices of new arrivals. We also use this information to tailor our newsletters to reflect your preferences. You can choose at any time not to receive marketing emails from us by clicking on the unsubscribe link within our marketing emails or by clicking here. You also may use the email preferences section of the “my account” feature to opt out of receiving marketing emails or to specify which, if any, communications you would like to receive from us. There is no charge to you to unsubscribe.Mobile Marketing
You may be able to sign up to receive communications about our products and services through your mobile device by submitting your mobile telephone number online or by texting us. If you sign up for mobile communications, we will send you information about our products, services and promotions by text message. In the U.S., you may opt out of receiving text message communications on your mobile device by sending a text message with the word “STOP” to short code 89448. Outside the U.S., you may opt out of receiving these communications by contacting us as specified in the “How to Contact Us” section below. Wiley Chandler does not charge you to unsubscribe. Depending on the terms of your mobile phone contract, you may incur charges for receiving and sending text messages on your mobile device. Wiley Chandler is not responsible for these charges.
You may be able to submit comments to blogs we host on this website. You may include personal information in your comment, and you also may submit your name with your comment. We use your name to identify you as a commenter.
Email to a Friend
You may be able to share certain content from this website with your friends. To send information to your friends, we ask for your friends’ and your email addresses. We use this information only to fulfill your request. We do not retain the information you provide in connection with this feature, except to send the requested content. We will not include any other advertisements within the messages sent to your friends.
If you communicate with us through the “Contact Us” link on this site, we may ask you for information such as your name, email address, zip code and telephone number. We use this information to respond to and communicate with you about your questions and comments.
Other Site Features
We offer visitors to this website various features for their information and enjoyment, which we may change from time to time. We may ask you to submit certain personal information so we can provide you with these features and send you communications about our products, services and promotions.
Information We Collect by Automated Means
We obtain certain information by automated means when you visit our website, such as the IP address of the device you use to connect to the Internet and the pages accessed. By collecting this information, we learn how to best tailor our website to our visitors and understand what products and services you might prefer. We collect this information through various means, such as “cookies” and “web beacons.” Both we and others (such as our service providers) may collect personal information about our visitors’ online activities over time and across third-party websites.
Most browsers will tell you how to stop accepting new cookies, how to be notified when you receive a new cookie and how to disable existing cookies. Without cookies, however, you may not be able to take full advantage of all our site features. For example, if you turn off cookies or refuse them, you will not be able to make purchases on the site.
Using cookies, we utilize Google AdWords remarketing service to show you our ads on other websites based on your prior visits to our website. You can opt out of this feature by clicking here.
We may use eBay Enterprise Targeted Display Advertising Services on this website. You can learn more about how this service functions by clicking here, and you may opt out of eBay Enterprise targeted display services by clicking here. You also may opt out of eBay Enterprise targeted display services through the Network Advertising Initiative website.
Certain pages on this website contain “web beacons” (also known as Internet tags, pixel tags and clear GIFs). Web beacons are used for internal purposes, such as to obtain the IP address of the computer that downloaded the page on which the beacon appears, the URL of the page on which the beacon appears, the time the page containing the beacon was viewed, and the type of browser used to view the page. We also retain service providers who use web beacons to assess the effectiveness of our email communications and learn what pages our visitors viewed.
We may use third party web analytics services, such as those of Adobe Analytics and Google Analytics, to measure the effectiveness of our advertising and determine how visitors use this website. These service providers’ tools, including cookies and web beacons, allow us to collect information such as the state and zip code from which our visitors come and the IP addresses of our visitors’ computers. To opt out of aggregation and analysis of data collected by Adobe Analytics and Google Analytics, please click here and here.
Here are some of the ways we collect personal information in our Stores and a description of how we use the information:
When you buy products or obtain services in our Stores, we ask you for information we need to process your purchase or provide you with the services you requested. Depending on the payment method you use, and as permitted by applicable law, we may ask for information such as your name, mailing address, telephone number, driver’s license or ID number, passport number, checking account information or payment card information. We also collect information about your purchase, such as the items you bought, the price of the items, the payment method you used and if the product was on sale. We use this information to process your transaction.
You may join our Customer Registry at our Stores. To join, we ask for your name, postal address, email address and mobile and home telephone numbers. You also may choose to provide us with your birth date and gender. We use this information to communicate with you about our products, services and promotions and for other marketing and customer service purposes.
Customer Satisfaction Surveys
When you buy products or obtain services in our Stores, we may ask you to complete a customer satisfaction survey. If you choose to do so, you may provide information such as your name, email address, telephone number, age, gender and other demographic information, in addition to your comments. Providing any of this information is optional. We use the information you provide to improve our products and services, and enhance your experience.
Other Ways We Collect Personal Information
We use QR codes in connection with certain promotions, contests and special events. If you scan our QR code, you will get an invitation on your mobile device to join our mailing list. To sign up, we ask you for information such as your name, mailing address, email address, telephone numbers, and age. We use the information to communicate with you about our products, services and promotions.
Information We Share
We do not sell or otherwise disclose personal information about our customers, except as described here. We may share the personal information you provide to us with our affiliates worldwide, licensees and joint venture partners for the purposes described in this Privacy Notice. We also may share the information with our service providers who perform services on our behalf based on our instructions. These service providers are not authorized by us to use or disclose the information except as necessary to perform services on our behalf or comply with legal requirements.
As described above, if you apply for a Wiley Chandler credit card at one of our Stores, we may provide the information on your application to the credit card issuer to fulfill your request.
We also may disclose information about you (i) if we are required to do so by law or legal process (such as a court order), (ii) in response to a request by law enforcement authorities, or (iii) when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss or in connection with an investigation of suspected or actual illegal activity. We also reserve the right to transfer personal information we have about you in the event we sell or transfer all or a portion of our business or assets. Should such a sale or transfer occur, we will use reasonable efforts to direct the transferee to use personal information you have provided to us in a manner that is consistent with our Privacy Notice. Following such a sale or transfer, you may contact the entity to which we transferred your personal information with any inquiries concerning the processing of that information.
Links to Other Sites
This website may contain links to other sites for your convenience and information. These sites may be operated by companies not affiliated with Wiley Chandler. Linked sites may have their own privacy policies, which we strongly suggest you review if you visit any linked websites. We are not responsible for the content of any websites that are not affiliated with Wiley Chandler, any use of those sites, or the privacy practices of those sites.
How We Protect Personal Information
We maintain appropriate administrative, technical and physical safeguards to protect the personal information you provide on this website or in our Stores against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use and other unlawful forms of processing. We use Secure Sockets Layer (“SSL”) technology to protect the transmission over the Internet of your payment card data. You can check the security of your connection by looking at the URL line of your browser. When accessing a secure site, the first characters of the site address change from “http” to “https.” If you are using a web browser or firewall that does not permit communications through secure sites, you will not be able to make purchases on our site.
We strive to protect the confidentiality and security of Social Security numbers (“SSNs”) in our possession, custody or control by employing reasonable safeguards seeking to (i) restrict employee access to and use of SSNs; (ii) prevent unauthorized third party access to SSNs, and (iii) prohibit unlawful disclosure of SSNs.
Transfer of Personal Information to Other Countries
We may transfer the personal information we collect about you to countries other than the country in which you originally provided it. These countries may not have the same data protection laws as the country in which you provided the information. When we transfer your information to other countries, we will protect that information as described in this Privacy Notice.
Access and Correction
Subject to applicable law, we provide you with access to personal information we have retained about you and the ability to review, correct, update, block or delete the information where it is inaccurate. Subject to applicable law, we may limit or deny access to personal information where providing such access is unreasonably burdensome or expensive under the circumstances. Please submit your request to the address specified in the “How to Contact Us” section below. Please include your name, email address and postal address in your request.
We offer you certain choices about how we communicate with you and what information we collect from you. You may withdraw any consent you previously provided to us or object at any time on legitimate grounds and free of charge to the processing of your personal information, and we will apply your preferences going forward.
You can choose not to receive marketing communications from us by clicking on the unsubscribe link in our marketing emails, clicking here, or contacting us as specified in the “How to Contact Us” section below. Please include your name, email address and postal address if you send us your request by email or postal mail. To opt out of aggregation and analysis of data collected by Adobe Analytics and Google Analytics, please click here and here. Our website is not designed to respond to “do not track” signals received from browsers.
If you are a California resident, you may ask us to refrain from sharing your information with certain of our affiliates and other third parties for their marketing purposes.
To opt out of aggregation and analysis of data collected by Adobe Analytics and Google Analytics, please click here and here. To opt out of eBay Enterprise targeted display services, please click here.
To opt out of Wi-Fi data collection in our stores after you have opted in, either turn off your device’s Wi-Fi function or click here.
This website is not directed to children under the age of thirteen and we do not knowingly collect personal information from children under the age of thirteen on the site. If we become aware that we have inadvertently received personal information from a visitor under the age of thirteen on this site, we will delete the information from our records.
Updates to Our Privacy Notice
This Privacy Notice may be updated periodically and without prior notice to you to reflect changes in our personal information practices or relevant laws. We will post a prominent notice on the site to notify you of any significant changes to our Privacy Notice and indicate at the top of the notice when it was updated.
How to Contact Us
If you have any questions or comments about this Privacy Notice, or if you would like us to update information we have about you or your preferences, please contact us as indicated below:
Wiley Chandler Corporation
Attention: Chief Privacy Officer
c/o Legal Department
717 Lischey Avenue
Nashville, TN 37207
We at Wiley Chandler Corporation (“Wiley Chandler”) respect your concerns about privacy and value the relationship we have with you. Wiley Chandler has certified that it abides by the Safe Harbor privacy principles, as set forth by the United States Department of Commerce, regarding the collection, storage, transfer, use and other processing of Personal Information (as defined below) transferred to the United States from the EEA and Switzerland. This Policy outlines our general policy and practices for implementing the Safe Harbor privacy principles for Personal Information that we collect online and offline.For purposes of this Policy:”Contractor” means any European former, current or prospective (i) individual worker who is an independent contractor or consultant of Wiley Chandler or any of its European affiliates or (ii) employee of a vendor who is provided access to the network, telephone or IT systems, or badging systems of Wiley Chandler or any of its European affiliates.”Customer” means any individual who is a potential or actual consumer of Wiley Chandler or any of its European affiliates.”EEA” means the European Economic Area.”Personal Information” means information that (i) is transferred to the United States from the EEA or Switzerland, (ii) is recorded in any form, (iii) is about, or relates to, an identified or identifiable individual, and (iv) can be linked to that individual.”Sensitive Information” means Personal Information specifying medical or health conditions, racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, sex life, the commission or alleged commission of any offense, any proceedings for any offence committed or alleged to have been committed by the individual or the disposal of such proceedings, or the sentence of any court in such proceedings.”Sites” means WileyChandler.com and the websites and mobile applications listed here.”Stores” means the stores operated by Wiley Chandler or any of its affiliates, which stores are located in the EEA or Switzerland.”Worker” means any European current, former or prospective employee or intern of Wiley Chandler or any of its European affiliates, or any Contractor.Safe Harbor Privacy PrinciplesWiley Chandler’s practices regarding the collection, storage, transfer, use and other processing of Personal Information comply with the Safe Harbor principles of notice, choice, onward transfer, access, security, data integrity, and enforcement and oversight.Purpose of Collection and Use of Personal InformationWiley Chandler and its European affiliates collect Personal Information through their Sites and in their Stores. In addition, Workers submit Personal Information to Wiley Chandler and its European affiliates in connection with the employment relationship or services performed for Wiley Chandler.We obtain, use, disclose and otherwise process Personal Information about our Customers to (i) process transactions they request, including e-commerce and mobile transactions, (ii) improve our Stores, Sites, quality of service, and Customers’ shopping experience, (iii) send communications about our products, services and promotions, (iv) prevent and detect fraud and abuse, (v) process information or claims in connection with incidents at our Stores, (vi) enable our service providers to perform certain activities on our behalf, and (vii) comply with our legal obligations, policies and procedures and for internal administrative and analytics purposes.We obtain, use, disclose and otherwise process Personal Information about our current, former and prospective Workers to (i) carry out and support our human resources functions and activities, (ii) carry out our obligations under employments contracts and employment and benefits laws, (iii) administer employee participation in benefits, compensation, human resources and training plans and programs, (iv) manage employee purchases from Wiley Chandler locations, (v) manage employee performance, (vi) implement compliance and discipline procedures, and investigate and report on employee compliance and discipline, (vii) comply with our legal obligations, carry out investigations (including in connection with our whistleblowing hotline) and for internal administrative and analytics purposes, and (viii) manage and conduct Wiley Chandler’s business activities. Wiley Chandler obtains, uses, discloses and otherwise processes Personal Information about its Contractors to (i) carry out and support Wiley Chandler’s procurement functions and activities, (ii) carry out Wiley Chandler’s contractual and legal obligations, (iii) manage Contractors’ performance, (iv) implement compliance procedures, and investigate and report on Contractor compliance, (v) comply with Wiley Chandler’s legal obligations, carry out investigations and perform internal administrative and analytics activities, and (vi) manage and conduct Wiley Chandler’s business activities.We obtain, use, disclose and otherwise process Personal Information about Workers’ emergency contacts and other individuals (such as dependents and beneficiaries) to the extent our Workers provide the information to us. We process this information to comply with our legal obligations and for internal administrative purposes. To the extent necessary or appropriate for compliance with relevant legal or contractual obligations, we process Sensitive Information about our Workers, including for purposes of managing attendance and Worker records, and organizing elections of employees’ union representatives, and to protect the health and safety of our Workers.ChoiceCustomers located in the EEA and Switzerland may direct us not to disclose their Personal Information to third parties (other than our service providers). We do not use Personal Information for purposes incompatible with the purposes for which we originally collected the information without notifying the relevant individuals of such uses and offering an opportunity to opt out.We may disclose Personal Information without offering individuals an opportunity to opt out (i) if we are required to do so by law or legal process, (ii) to law enforcement authorities, or (iii) when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss or in connection with an investigation of suspected or actual illegal activity. We also reserve the right to transfer Personal Information we have about you in the event we sell or transfer all or a portion of our business or assets. Should such a sale or transfer occur, we will use reasonable efforts to direct the transferee to use Personal Information you have provided to us in a manner that is consistent with our Privacy Notice.Onward Transfer of Personal InformationWe may share Personal Information with service providers we have retained to perform services on our behalf. We require service providers to whom we disclose Personal Information and who are not subject to laws based on the European Union Data Protection Directive to contractually agree to provide at least the same level of protection for Personal Information as is required by the relevant Safe Harbor principles.
Access to Personal Information
Wiley Chandler provides Customers and Workers with reasonable access to the Personal Information maintained about them. We also provide a reasonable opportunity, as required by applicable law, to correct, amend or delete that information where it is inaccurate. We may limit or deny access to Personal Information where providing such access is unreasonably burdensome or expensive under the circumstances or as otherwise permitted by the Safe Harbor principles. To obtain access to Personal Information, Customers may contact Wiley Chandler as specified in the “How to Contact Us” section of this Policy. Workers should submit requests for access to their Personal Information to the local Human Resources representative.
Wiley Chandler maintains reasonable administrative, technical and physical safeguards to protect Personal Information from loss, misuse and unauthorized access, disclosure, alteration and destruction.
Wiley Chandler takes reasonable steps to ensure that Personal Information the company collects is relevant for the purposes for which it is to be used and that the information is reliable for its intended use and is accurate, complete and current. We depend on our Customers and Workers to update and correct their Personal Information, or ask us to do so, whenever necessary or appropriate.
Enforcement and Oversight
Wiley Chandler has established procedures for periodically verifying implementation of and compliance with the Safe Harbor principles. We conduct an annual self-assessment of our practices with respect to Personal Information to verify that representations we make about our Personal Information privacy practices are true and that related privacy policies have been implemented as represented.
Customers and Workers may file a complaint with Wiley Chandler in connection with the processing of their Personal Information under the Safe Harbor principles. We will also cooperate with the following dispute resolution bodies to address individuals’ complaints regarding privacy issues: (i) for Customer complaints, we cooperate with JAMS in accordance with the JAMS Safe Harbor Program, which is described on the JAMS website at http://www.jamsadr.com/safeharbor/; (ii) for complaints concerning our handling of Worker Personal Information, we cooperate with the relevant EU data protection authorities. We will take steps to remedy any issues arising out of a failure to comply with the Safe Harbor principles. Please contact us as specified below to address any complaints regarding our Personal Information practices
How to Contact Us
Wiley Chandler Corporation
Attention: Chief Privacy Officer
717 Lischey Avenue
Nashville, TN 37207
To learn more about the Safe Harbor Program, and to view Wiley Chandler’s certification, please visit http://www.export.gov/safeharbor/.
MOBILE APPLICATION PRIVACY NOTICE
This Mobile Application Privacy Notice applies to each of the Wiley Chandler mobile applications (“Apps”). We are not responsible for the content, use or privacy practices of any third-party sites linked from or otherwise accessible from the Apps which are not operated by Wiley Chandler.Personal Information You Provide and How We Use ItThrough our Apps, you can find the location of the nearest Wiley Chandler store by entering your zip code or by allowing the Apps to use your current location to locate the nearest store. You also may access Wiley Chandler’s website from the Apps. When you visit our website, we may collect certain personal information about you as described above in the Privacy Notice applicable to our website.We may share personal information we collect through the Apps with service providers that perform services on our behalf and our affiliates. We also may disclose information about you (i) if we are required to do so by law or legal process, (ii) to law enforcement authorities, or (iii) when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss or in connection with an investigation of suspected or actual illegal activity. We reserve the right to transfer any information we have about you in the event we sell or transfer all or a portion of our business or assets.The Apps are not directed to or marketed to children under the age of thirteen and we do not knowingly collect personal information from children under the age of thirteen through the App. If we become aware that we have inadvertently received personal information from a visitor under the age of thirteen through the Apps, we will delete the information from our records.Access We provide you with reasonable access to personal information we have retained about you and the ability to review, correct or update this information. To request access, please write to the address specified in the “Contact Us” section below.SecurityWe maintain administrative, technical and physical safeguards to help protect the personal information you provide through the Apps.Changes to the Mobile App Privacy Notice We may update this Mobile App Privacy Notice periodically and without prior notice. We will post a notice on the Wiley Chandler.com website and on the Mobile App Privacy Notice appearing on the App itself to notify you of any significant changes and indicate at the bottom of this page when the Notice was most recently updated.Contact Us If you have any questions or comments about this Mobile App Privacy Notice, please contact us by writing to:
Wiley Chandler Corporation
Attention: Chief Privacy Officer
717 Lischey AvenueNashville, TN 37207
Effective Date of Mobile Application Privacy Notice: February 25, 2013